Responsible Gaming at hbaee
Play for fun — hbaee is committed to ensuring a safe and informed gaming experience for you. Use our tools to set your own limits and enjoy gaming in a healthy way.
Our Commitment
hbaee believes that gaming should be a form of entertainment — not a source of financial stress or mental distress. We want every player on our platform to play consciously and with enjoyment. To that end, we have put in place several tools and policies to help you maintain healthy gaming habits.
Gaming is a long-term relationship — and we want that relationship to always remain positive. That is why hbaee gives you control over how much you play, how long you play, and how much you spend. Your safety is our priority.
Age 21+ requirement: To open an account and play at hbaee, you must be at least 21 years old. Minors are not permitted to open accounts, and we follow a strict age verification process. If you know someone who is a minor, please keep them away from the platform.
Safe Gaming Tools
Set Deposit Limits
You can set your own daily, weekly, or monthly deposit limits. Once a limit is set, reducing it takes effect immediately, but increasing it is subject to a waiting period.
Deposit ControlTime-Out Feature
If you feel you need a break, take a temporary time-out ranging from 24 hours up to six weeks. During this period your account will be suspended and no gaming will be possible.
Time-OutSelf-Exclusion
If gaming feels out of control, choose the self-exclusion option. You can close your account for a minimum of six months or permanently. All promotional communications are stopped during self-exclusion.
Self-ExclusionActivity History Review
You can view your complete betting and transaction history at any time from your account panel. Staying aware of your spending patterns is the first step toward responsible gaming.
Activity MonitoringReality Check Reminders
Set a reminder at intervals of your choice. This reminder will let you know how long you have been playing — so you stay aware of time and can make decisions consciously.
ReminderSupport Team
Our 24/7 live chat support team is available in both Bengali and English. Feel free to reach out to us with any concerns related to gaming.
24/7 SupportSigns of Problematic Gaming
When gaming shifts from entertainment to a burden, certain warning signs appear. If you notice any of the following in yourself or someone you know, seek help promptly:
- Repeatedly playing in the hope of recovering lost money, with spending continuing to increase.
- Repeatedly failing to stop gaming when trying, or feeling restless when attempting to do so.
- Prioritising gaming over responsibilities to family, friends, or work.
- Borrowing money or spending savings for gaming, even when struggling to cover everyday expenses.
- Gaming in secret or lying to close ones about it.
- Feeling depressed, anxious, or irritable when not gaming.
Tips for Healthy Gaming Habits
Playing responsibly is not just about restrictions — it means getting the most enjoyment out of gaming without any harm. A few simple habits can help:
- Set a fixed budget before you play and do not go beyond it.
- See gaming as entertainment, not as a way to earn income.
- Avoid playing for long stretches at a time — take regular breaks.
- Avoid gaming when you are upset, under stress, or have been drinking.
- Keep up with other hobbies and activities, including spending time with family and friends.
- If in doubt, do not hesitate to contact our support team.
How to Set Limits
Go to the hbaee Login page
Log in to your account and open the Account Settings menu.
Select the "Responsible Gaming" section
Here you will find all options for deposit limits, time-out, and self-exclusion.
Set your preferred limits
Choose a daily, weekly, or monthly deposit limit, or select the duration of a time-out.
Confirm — takes effect immediately
Reducing a limit takes effect right away. For self-exclusion, your account will be fully closed for the chosen period.
hbaee's Commitment
We commit that once a player activates self-exclusion or a time-out, no further promotional messages or offers will be sent to them. We respect your decision and uphold it strictly. Building a safe gaming environment is hbaee's core pledge.
Need Help?
If you have any concerns about gaming, or feel it is becoming a problem — our support team is always by your side. Reach us via live chat or email; our team responds in both Bengali and English, 24 hours a day, seven days a week.
For professional advice on gaming addiction, please contact healthcare specialists in the country. Our support team is ready to point you in the right direction.
Play with joy, stay responsible
Set your limits, know yourself, and enjoy safe gaming at hbaee. Check our FAQ for more information or browse our game sections directly.