hbaee Privacy Policy
The security of your personal information is our top priority. This policy explains how we collect, use, and store your data.
Introduction & Purpose
hbaee is a trusted online gaming and sports betting platform in Bangladesh. We take the privacy of our users very seriously. The purpose of this privacy policy is to clearly explain how your personal information is collected, why it is collected, how it is stored and processed, and with whom or when it may be disclosed — while you use our website and services.
This policy is a legal document outlining our responsibilities and commitment to protecting your information. We ask that you read this policy in full before creating an account or using services at hbaee.
Information We Collect
hbaee may collect the following types of information to provide its services, ensure security, and meet legal obligations:
2.1 Identity Information
- Full name and date of birth
- National ID card or passport number (for identity verification)
- Email address and mobile phone number
- Current residential address
2.2 Financial Information
- Payment method details (bKash, Nagad, Rocket, Upay, or bank account information)
- Transaction history — records of deposits and withdrawals
- Wallet balance and bonus information
2.3 Technical Information
- IP address and device identity (Device ID)
- Browser type, operating system, and language settings
- Cookies and session data
- Site access time, navigation routes, and page view information
2.4 Gaming Activity Information
- Betting history, win/loss records, and session duration
- Preferred game categories and play styles
- VIP level and points details
Methods of Data Collection
hbaee collects your information in the following ways:
- Directly provided information: You provide information directly when you open an account, complete identity verification, make a deposit or withdrawal, or contact our support team.
- Automatic collection: Technical information about your use of the site is collected automatically through our server logs, cookies, web beacons, and similar technologies.
- Information from third parties: Additional information may sometimes be received through payment processors or identity verification services.
Purpose of Data Use
hbaee uses collected information only for the following legitimate purposes:
4.1 Service Delivery and Operations
- Creating, verifying, and maintaining accounts
- Processing financial transactions (deposits and withdrawals)
- Providing gaming services and VIP benefits
- Managing bonuses and promotions
4.2 Security and Fraud Prevention
- Detecting and preventing unauthorized account access
- Monitoring suspicious transactions and activities
- Preventing money laundering and fraudulent activities
- Ensuring responsible gaming
4.3 Customer Service
- Providing 24/7 live chat and email support
- Resolving complaints and issues
- Sending important updates and notifications
4.4 Improvement and Personalization
- Analyzing and improving the user experience
- Displaying content and offers based on your preferences
- Research for developing new products and services
Data Disclosure and Sharing
hbaee does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment processors: Necessary information is shared with the relevant financial institutions to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions.
- Identity verification services: Certain information may be shared with authorized identity verification agencies as part of the KYC (Know Your Customer) process.
- Legal authorities: If providing information is required under Bangladeshi law or a valid court order, it will be provided.
- Security agencies: Information may be provided to authorities to assist in investigations related to fraud, forgery, or illegal activities.
- Business transfers: In the event of a company merger or acquisition, information may be transferred to the new authority with prior notice.
Data Storage and Security
6.1 Retention Period
hbaee retains your personal information only for as long as necessary to provide services and fulfill legal requirements. Even after an account is closed, certain information may be retained for the applicable period for legal obligations and fraud prevention purposes.
6.2 Security Measures
hbaee adopts industry-standard security measures to keep your information safe:
- SSL encryption: All data transmission on the website is encrypted using SSL/TLS technology.
- Database security: Stored data is encrypted and access is controlled.
- Two-factor authentication: An additional security layer for account access.
- Security monitoring: Round-the-clock system monitoring and threat detection.
- Staff training: Regular training on data protection.
Cookies and Tracking Technologies
hbaee uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser.
7.1 Types and Purposes of Cookies
- Essential cookies: Required for the core operation of the site — such as maintaining login sessions and ensuring security.
- Functionality cookies: Remember your language preferences and site settings so you do not have to set them again each time you visit.
- Analytics cookies: Collect anonymous statistics to understand how effectively the pages of the site are being used.
- Security cookies: Help detect fraud and unauthorized access.
7.2 Cookie Control
You can control or delete cookies through your browser settings. Please note, however, that disabling essential cookies may prevent some core features of the site from working properly.
Your Rights
As a user of hbaee, you have the following rights regarding your personal information:
- Right to access: You have the right to know what information we collect and store about you.
- Right to rectification: You can request correction of inaccurate or incomplete information in your account.
- Right to erasure: In certain circumstances, you can request that your personal information be deleted, although some information may be required to be retained for legal reasons.
- Right to restrict processing: In certain cases, you can request that the processing of your information be limited.
- Right to withdraw consent: You can withdraw consent given for marketing communications or optional data processing at any time.
- Right to data portability: You can request your provided information in a structured, commonly used, machine-readable format.
To exercise these rights, please contact our support team.
Protection of Minors
hbaee is a gaming platform for adults only. Our services are intended solely for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21.
An age verification process is followed during account registration. If we learn that information from a minor has been collected inadvertently, we will immediately delete that information and close the associated account.
International Data Transfers
Our servers and services may be located in various countries. If your information is transferred outside Bangladesh, we ensure that such transfers are carried out in accordance with international data protection standards and that the security of your information is maintained.
Through agreements with third-party service providers, we ensure that they also follow the same standard of privacy policy.
Changes to the Policy
hbaee reserves the right to update or change this privacy policy from time to time. For significant changes, we will notify you in the following ways:
- Sending a notification to your registered email address
- Displaying a clear notice on the website
- A pop-up notification when logging into your account
Continuing to use our services after any changes will be considered your acceptance of the revised policy. We therefore recommend checking this page regularly.
Responsible Gaming and Data Protection
hbaee is firmly committed to responsible gaming. We use information about your gaming activity solely to ensure a safe and responsible gaming environment. If a concerning pattern is observed in a user's gaming behavior, we actively try to provide assistance.
To learn more about responsible gaming, visit our Responsible Gaming page.
Third-Party Links
hbaee's website may contain links to third-party websites. We are not responsible for the privacy policies or practices of these external sites. We recommend reading the privacy policy of any other site before visiting it.
Legal Basis
hbaee processes your information on the following legal bases:
- Contractual necessity: Processing information that is essential to fulfill our service agreement with you.
- Legal obligation: Processing information to comply with applicable laws, regulations, or regulatory requirements.
- Legitimate interests: Processing information in accordance with our legitimate interests in operating our business, maintaining security, and preventing fraud — but only where this does not harm your fundamental rights.
- Consent: Processing information based on your explicit consent for marketing communications or optional services.
Questions about Privacy?
If you have any questions about this policy or wish to exercise your rights regarding your information, our support team is always ready to help. We provide assistance in both Bengali and English.
Talk to Support